SMS Policy
SMS Policy for AD Medical NC, PLLC
Why we send sms messages?
- Appointment confirmations, reminders, and follow-ups
- Patient inquiries and responses
- Important health-related updates
- Customer support and assistance
- Occasional marketing, promotional offers, and service-related updates
How a user signs up to receive messages?
1. Online Form Opt-In
📢 Stay Updated with AD Medical NC, PLLC!
Sign up to receive appointment reminders, exclusive offers, and updates from AD Medical NC, PLLC via SMS/MMS.
✅ Receive timely notifications
✅ Get special discounts on Botox, Dysport, and Xeomin
✅ Easily manage your preferences
Your privacy matters! We will never share your information with third parties.
2. Paper Form Opt-In (In-Clinic)
📌 Patient Communication Consent Form
Patient Name:
Mobile Number:
By signing below, I consent to receive SMS/MMS messages from AD Medical NC, PLLC at (212) 535-5905 regarding appointment reminders, promotions, and clinic updates.
Signature:
Date:
You may opt out at any time by replying STOP.
3. Verbal Opt-In
👩⚕ Representative:
“We’d love to keep you updated on appointment reminders and exclusive offers from AD Medical NC, PLLC via text. Would you like to receive SMS/MMS messages?”
✅ Patient Consents:
“Great! You will receive a confirmation message shortly. You can reply STOP at any time to unsubscribe.”
🛑 Patient Declines:
“No problem! If you change your mind, you can always sign up later.”
4. Text Message Opt-In
Patients can opt-in by sending a keyword.
📲 Patient texts: “JOIN” to (212) 535-5905
🤖 Automated Reply:
“Thank you for signing up for SMS updates from AD Medical NC, PLLC! Stay tuned for appointment reminders, exclusive offers, and updates. Msg & data rates may apply. Reply STOP to unsubscribe.”
Opt-in Disclosure (Displayed at Signup)
Types of Messages Being Sent & Required Disclosures
- Appointment confirmations and reminders (e.g., “Your appointment is scheduled for tomorrow at 10 AM. Reply CONFIRM to confirm or call 212-535-5905 or 828-998-2798 or 732-807-1800 to reschedule.”)
- Health-related updates (e.g., “We have updated our office hours. Please visit dranita.com for details.”)
- Customer support and inquiries (e.g., “Hi [Patient Name], we received your request. A team member will contact you shortly.”)
Opt-Out Message Policy for AD Medical NC, PLLC
Opt-In Message (Subscription Confirmation)
📩 Message:
“Thank you for subscribing to messages from DrAnita at AD Medical NC, PLLC. You will receive updates related to your appointments and health notifications. Reply HELP for assistance. Reply STOP to opt out. Msg & data rates may apply.”
Opt-Out Message (Unsubscription Confirmation)
📩 Message:
“You have successfully unsubscribed from messages from DrAnita at AD Medical NC, PLLC. You will no longer receive messages. For assistance, call (212) 535-5905. Reply HELP for support.”
Help Message (Customer Support & Assistance)
📩 Message:
“This is DrAnita at AD Medical NC, PLLC. For assistance, call (212) 535-5905. Msg & data rates may apply. Reply STOP to opt out.”
Message Frequency Disclosure:
Sample Messages
1. Appointment Reminder
Reminder: Hi [Patient Name], you have an appointment with DrAnita at AD Medical NC, PLLC on [Date] at [Time]. Please reply YES to confirm or call (212) 535-5905 to reschedule. Reply STOP to opt out.
2. Appointment Confirmation:
Hi [Patient Name], your appointment with DrAnita at AD Medical NC, PLLC on [Date] at [Time] is confirmed. If you need to make changes, call (212) 535-5905. Reply STOP to opt out.
3. Follow-Up / Post-Treatment Check-In: Hi [Patient Name], this is DrAnita from AD Medical NC, PLLC. Just checking in after your visit. Let us know if you have any concerns. Call (212) 535-5905 if you need assistance. Reply STOP to opt out.
4. Pre-Appointment Reminder: Hi [Patient Name], this is a friendly reminder from DrAnita at AD Medical NC, PLLC about your upcoming appointment on [Date] at [Time]. Please arrive on time. Call (212) 535-5905 for questions. Reply STOP to opt out.
5. Annual Check-In / Re-engagement
Hi [Patient Name], this is DrAnita from AD Medical NC, PLLC. It’s been a while since we last saw you. If you’d like to schedule a follow-up, call (212) 535-5905. Reply STOP to opt out.
This SMS Policy outlines the terms and conditions governing the use of our SMS communication services, ensuring compliance with applicable laws and best practices.
2. Opt-In Policy
By subscribing to our SMS services, you consent to receive text messages from us regarding updates, promotions, and important notifications.
Methods to opt-in include:
- Filling out a form on our website.
- Sending a keyword to our short code or phone number.
- Providing consent during account registration.
3. Opt-Out Policy
You may opt out of receiving SMS messages at any time by replying with “STOP” to any message. After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe.
4. Message Frequency
Message frequency varies, but we strive to send only relevant and necessary messages. Standard carrier rates may apply.
5. Privacy and Data Security
Your phone number and SMS communication data will not be shared with third parties without your consent. We implement security measures to protect your information.
6. Compliance
Our SMS services comply with regulations including:
- Telephone Consumer Protection Act (TCPA)
- General Data Protection Regulation (GDPR)
- CAN-SPAM Act
7. Contact Us
If you have any questions regarding our SMS policy, please contact us at:
Phone: 828-998-2798
Website: dranitamedicalaesthetics.com